Frequently Asked Questions
Everything you need to know about shopping with NADI.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and local customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items with original tags attached. You can initiate a return or exchange through our online portal to receive a prepaid shipping label.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or sizing down for a tailored look.
What payment methods do you accept?
NADI accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Affirm.
Are your garments sustainably made?
Yes, NADI is committed to ethical fashion. 80% of our current collection is made from organic or recycled materials, and we ensure fair labor practices across all our manufacturing facilities.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email confirmation with a tracking number and a link to monitor your package's journey in real-time.